Frequently Asked Questions
How long does delivery take?
For products stocked in our South Africa warehouse, estimated delivery is generally 3–5 business days.
Orders normally require 1–2 business days for processing before dispatch.
Delivery to remote or outlying areas may take slightly longer.
Some products may be fulfilled internationally. Where applicable, estimated international delivery is generally 7–15 business days after dispatch.
Do you offer free shipping?
Yes.
We offer FREE standard delivery on qualifying South African orders over R699.
For orders below R699, the applicable shipping fee will be displayed at checkout before payment.
Where do you ship from?
Selected LEIDAI products are stocked and shipped from our South Africa warehouse.
Some products may be fulfilled through our international supply network when local stock is unavailable or when specifically indicated.
Where possible, fulfilment information will be shown on the product page.
How can I track my order?
Once your order has been dispatched, tracking information will be provided where available.
You can also use the Track My Order link on our website to view your order status.
If you need assistance, please contact us via WhatsApp or email.
What is your return policy?
Eligible products may be returned within 30 days of receiving your order.
To qualify for a return, the item should generally be:
Unworn, unused, in its original condition, with original tags attached and in its original packaging where applicable.
Please contact us before sending any product back.
Return instructions will be provided after your request has been reviewed.
How can I contact LEIDAI?
We're happy to help with product questions, orders, delivery, returns or wholesale enquiries.
WhatsApp:
+44 7732 239939
Email:
ldnanfei01@outlook.com
Website:
leidai.co.za
Do you offer Private Label or OEM services?
Yes.
Selected products may be available for:
Custom Logo
Custom Packaging
Private Label
Product Sourcing
Colour & Style Customisation
Bulk Production
Private Label or OEM orders may generally start from approximately 200 pieces, although the actual minimum quantity depends on the product and customisation requirements.
Please contact us for a quotation.
Can I mix different styles in a wholesale order?
Yes, selected products may allow mixed styles, colours or designs, depending on availability.
Please send us the products and estimated quantities you are interested in, and our team will confirm the available options.
What is the minimum wholesale order?
Our general wholesale minimum starts from:
10 Pieces
Wholesale pricing depends on the product, quantity, style and current stock availability.
For larger orders, additional bulk pricing may be available.
What currency are your prices shown in?
Prices on LEIDAI are displayed in South African Rand (ZAR) unless otherwise stated.
Any applicable shipping charges will be shown before you complete checkout.
Can I cancel or change my order?
Please contact us as soon as possible if you need to cancel or change an order.
We will try to assist if your order has not yet been processed or dispatched.
Once the order has been shipped, changes or cancellations may no longer be possible and the normal return process may apply.
What should I do if my product arrives damaged or incorrect?
Please contact us as soon as possible.
Send us your:
Order number
Photos of the product
Photos of the packaging
A short description of the problem
Our customer support team will review the issue and assist with an appropriate solution.
How long does a refund take?
Once we have received and inspected an approved return, we will notify you of the refund status.
If approved, the refund will normally be issued to your original payment method within up to 10 business days.
Your bank or payment provider may require additional time to process the refund.
Do you offer wholesale?
Yes.
LEIDAI welcomes wholesale enquiries from:
Boutiques, salons, retail stores, online sellers, resellers, market traders and other businesses.
Please contact our wholesale team for current product availability and pricing.
Who pays for return shipping?
If the return is due to a change of mind, incorrect size or colour selection, or another reason not caused by LEIDAI, the customer is generally responsible for return shipping costs.
If the product is confirmed to be damaged, defective or incorrectly supplied, LEIDAI will review the issue and provide an appropriate solution.
Can wigs and hair products be returned?
For hygiene reasons, wigs and certain personal-use hair products must remain unworn, unwashed, uncut, unstyled and unaltered to qualify for a change-of-mind return.
Products that have been worn, installed, washed, cut or altered may not be eligible for return.
This does not affect any applicable rights relating to defective or incorrectly supplied products.
Still Need Help?
Can't find the answer you're looking for?
Contact the LEIDAI Customer Support Team and we'll be happy to assist.
WhatsApp Us
+44 7732 239939