Shipping Policy & Wholesale Orders

Shipping Policy & Wholesale Orders

Last Updated: September 2026

Thank you for shopping with LEIDAI.

LEIDAI is operated by ALADEON IMPORT AND EXPORT (PTY) LTD and provides retail, wholesale and selected private-label products to customers in South Africa.

This policy explains our shipping, delivery and wholesale order arrangements.

1. Order Processing

Retail orders are normally processed within:

1–2 business days

after payment has been successfully confirmed.

Orders placed on weekends or South African public holidays will usually be processed on the next business day.

During promotional periods, high-volume sales events or public holidays, processing may take slightly longer.

2. South Africa Local Delivery

Selected LEIDAI products are stocked and fulfilled from our South Africa warehouse.

For locally stocked products, estimated delivery is generally:

3–5 Business Days

Delivery times may vary depending on:

  • Customer location;
  • Courier service;
  • Public holidays;
  • Weather conditions;
  • Remote or outlying delivery areas;
  • Other circumstances outside our reasonable control.

Customers in remote areas may require additional delivery time.

3. Free Shipping

LEIDAI currently offers:

FREE Standard Delivery on qualifying South African orders over R699

For orders below the free-shipping threshold, the applicable delivery fee will be displayed during checkout.

Final shipping charges may depend on:

  • Order value;
  • Delivery location;
  • Parcel size;
  • Parcel weight;
  • Delivery method.

The final amount will always be shown before payment is completed.

4. Internationally Fulfilled Products

Some products may be sourced or fulfilled from our international supply network where:

  • Local stock is unavailable;
  • The product is made to order;
  • The product is specially sourced;
  • The product page specifically indicates international fulfilment.

Estimated international fulfilment delivery time is generally:

7–15 Business Days After Dispatch

Delivery times may vary due to:

  • International transport;
  • Customs clearance;
  • Courier delays;
  • Public holidays;
  • Destination location;
  • Other logistics conditions.

Where reasonably possible, customers will be informed if an order requires international fulfilment.

5. Orders Containing Products From Different Locations

Some orders may contain products stored in different warehouses.

In this case, your order may be delivered in:

Two or more separate parcels.

Packages may arrive on different dates.

Customers will not normally be charged additional shipping fees simply because LEIDAI chooses to split an order for fulfilment purposes, unless otherwise clearly stated before purchase.

6. Order Tracking

Tracking information will be provided once available after dispatch.

Please allow some time for the courier tracking system to update.

If you have not received tracking details or need assistance with your shipment, contact:

Email: ldnanfei01@outlook.com
WhatsApp: +44 7732 239939

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please check the following information carefully before completing your order:

  • Full name;
  • Street address;
  • Suburb;
  • City;
  • Province;
  • Postal code;
  • Mobile number.

If you notice an error after placing your order, please contact us immediately.

We will try to correct the address before dispatch, but changes cannot always be made once an order has entered the courier network.

8. Failed Delivery

Customers should ensure that someone is available to receive the parcel where required.

Additional delivery charges may apply if delivery fails due to:

  • Incorrect delivery information;
  • Incomplete address;
  • Recipient being unavailable;
  • Repeated unsuccessful delivery attempts;
  • Customer refusing delivery without valid reason.

If a parcel is returned to LEIDAI because of a customer-related delivery issue, redelivery may be subject to an additional courier charge.

9. Delayed Deliveries

Estimated delivery times are provided as a guide and do not constitute guaranteed delivery dates.

Occasional delays may occur due to:

  • Courier disruptions;
  • Severe weather;
  • Public holidays;
  • High order volumes;
  • Transport interruptions;
  • Customs processing;
  • Remote-area delivery limitations.

If your order is significantly delayed, please contact us and we will assist in checking the shipment status.

10. Lost or Missing Parcels

If tracking shows that your parcel has been delivered but you cannot locate it, please first:

  1. Check with household members;
  2. Check reception or building security;
  3. Check around the delivery location;
  4. Contact the courier where possible.

If you still cannot locate the parcel, contact LEIDAI Customer Support.

Where a shipment is confirmed as lost during transit, we will review the matter and provide an appropriate solution.

11. Damaged Parcels

Please inspect your package as soon as possible after delivery.

If the parcel or product arrives damaged, contact us and provide:

  • Order number;
  • Photos of the outer packaging;
  • Photos or video of the damaged product;
  • Brief description of the issue.

We will review the matter and provide an appropriate solution in accordance with our Return & Refund Policy.

12. Wholesale Orders

LEIDAI welcomes wholesale enquiries from:

  • Boutiques;
  • Salons;
  • Retail stores;
  • Online sellers;
  • Resellers;
  • Market traders;
  • Distributors;
  • Other businesses.

Our standard wholesale order quantity starts from:

10 Pieces

Selected products and styles may be mixed, subject to stock availability.

13. Wholesale Quantity Levels

Our general wholesale structure is:

Retail Orders

1–9 pieces

Standard website retail pricing applies.

Wholesale Orders

10+ pieces

Wholesale pricing may be available.

Bulk Orders

50+ pieces

Additional bulk pricing may be available depending on the product and quantity.

Private Label / OEM

From 200 pieces

Selected products may be available for custom branding, packaging or production.

Actual MOQ requirements may vary by product.

14. Wholesale Pricing

Wholesale prices are not necessarily the same as prices shown on the retail website.

Pricing depends on factors including:

  • Product;
  • Quantity;
  • Colour;
  • Style;
  • Current stock;
  • Packaging;
  • Delivery location;
  • Customisation requirements.

For current wholesale prices, please request a quotation.

Wholesale Enquiries

Email: ldnanfei01@outlook.com
WhatsApp: +44 7732 239939

Suggested WhatsApp message:

Hi LEIDAI, I'm interested in your wholesale products. Please send me your wholesale pricing and available products.

15. Wholesale Shipping Within South Africa

For wholesale orders using locally available stock, delivery within South Africa will normally be arranged after:

  • Stock confirmation;
  • Order confirmation;
  • Payment confirmation.

Shipping cost may be calculated separately based on:

  • Number of cartons;
  • Weight;
  • Volume;
  • Delivery location.

Wholesale orders may not automatically qualify for the same retail shipping promotions shown on the website unless specifically agreed.

This sentence is important because otherwise a 100-piece wholesale order might accidentally claim the same R699 free shipping offer.

16. Wholesale Lead Times

For products already stocked in South Africa, dispatch may normally take approximately:

1–3 business days after payment and stock confirmation.

For bulk, customised or internationally sourced products, lead times may vary.

Typical lead times may depend on:

  • Order quantity;
  • Production schedule;
  • Product availability;
  • Custom packaging;
  • International freight;
  • Customs clearance.

A specific lead time will be confirmed in the applicable quotation or order confirmation.

17. Private Label & OEM Orders

Selected products may be available for:

  • Custom logo;
  • Custom packaging;
  • Private label;
  • Product sourcing;
  • Colour selection;
  • Style customisation;
  • Bulk production.

Private-label and OEM orders normally start from approximately:

200 Pieces

However, the actual MOQ may vary depending on product type and supplier requirements.

Customers should request a quotation before placing a custom order.

18. Wholesale Payment

Wholesale and bulk orders may require full or partial payment before:

  • Stock is reserved;
  • Goods are dispatched;
  • Production begins.

Applicable payment terms will be shown on the quotation, invoice or order confirmation.

Custom-made and private-label orders may have different payment conditions.

19. Wholesale Returns

Wholesale and customised orders may be subject to different return arrangements from ordinary retail purchases.

Customers should inspect bulk shipments promptly after delivery.

Any issue relating to:

  • Incorrect quantity;
  • Incorrect product;
  • Manufacturing defect;
  • Transport damage;

should be reported as soon as reasonably possible with supporting photographs or video.

Custom-made, private-label or specially produced goods may not normally be returnable for change of mind, subject to applicable law and agreed commercial terms.

20. Customs and Import Charges

For products fulfilled from stock already located in South Africa, customers will generally not be required to handle international import procedures.

For internationally sourced, wholesale, private-label or special-order shipments, customs duties, taxes or import-related charges may apply depending on the agreed delivery arrangement.

Any special arrangements will be discussed as part of the quotation where applicable.

21. Business Days

For purposes of this policy, business days mean:

Monday to Friday

excluding South African public holidays.

22. Contact Us

For questions about retail shipping, wholesale delivery or order tracking, please contact:

LEIDAI Customer Support

Operated by:
ALADEON IMPORT AND EXPORT (PTY) LTD

Email:
ldnanfei01@outlook.com

WhatsApp:
+44 7732 239939

Website:
leidai.co.za