Shipping policy

LEIDAI Shipping Policy

Last updated: September 2026

Thank you for shopping with LEIDAI. We aim to provide reliable and convenient delivery throughout South Africa.

Order Processing

Orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will usually be processed on the next business day.

During promotional periods, public holidays or periods of unusually high order volume, processing may take slightly longer.

South Africa Local Delivery

Selected LEIDAI products are stocked and fulfilled from our South Africa warehouse.

For locally stocked products, estimated delivery time is generally:

3–5 business days

Delivery times may vary depending on your location, courier service, public holidays and other circumstances outside our control.

Remote or outlying areas may require additional delivery time.

Internationally Fulfilled Products

Some products may be fulfilled from our international supply network when local stock is unavailable or where specifically stated on the product page.

Estimated delivery time for internationally fulfilled products is generally:

7–15 business days after dispatch

Actual delivery times may vary depending on the destination, customs processing, logistics conditions and courier performance.

Where possible, the product page or order confirmation will indicate if an item requires international fulfilment.

Shipping Fees

We offer:

FREE standard delivery on qualifying South African orders over R699.

For orders below the free-shipping threshold, the applicable delivery fee will be displayed at checkout before payment.

Shipping rates may vary depending on:

  • Delivery location
  • Order value
  • Parcel size and weight
  • Delivery method

The final delivery charge, where applicable, will always be shown before you complete your order.

Orders Containing Multiple Products

If your order contains products stored in different warehouses or fulfilment locations, your order may arrive in more than one package.

Packages may also arrive on different days.

You will not be charged additional shipping fees simply because we choose to split your order for fulfilment purposes, unless otherwise clearly stated before checkout.

Order Tracking

Once your order has been dispatched, tracking information will be provided where available.

Please allow some time for the courier's tracking system to update after dispatch.

If you have not received tracking information or need assistance with your delivery, please contact us at:

ldnanfei01@outlook.com

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please make sure that your:

  • Name
  • Street address
  • Suburb
  • City
  • Province
  • Postal code
  • Mobile number

are correct before completing your purchase.

If you notice an error in your delivery address, please contact us as soon as possible.

We will try to update the address before dispatch, but we cannot guarantee that changes can be made once an order has already been processed or handed to the courier.

Failed Delivery

Please make sure that someone is available to receive the parcel where required.

If a delivery fails because of an incorrect address, unavailable recipient, repeated unsuccessful delivery attempts, or other circumstances caused by the customer, additional redelivery charges may apply.

Delayed Deliveries

The delivery times shown on our website are estimates and not guaranteed delivery dates.

Occasional delays may occur due to circumstances outside LEIDAI's reasonable control, including:

  • Courier delays
  • Severe weather
  • Public holidays
  • High order volumes
  • Transportation disruptions
  • Customs processing
  • Remote-area delivery limitations

If your order is significantly delayed, please contact us and we will assist you in checking the shipment status.

Lost or Missing Parcels

If your tracking information indicates that your parcel has been delivered but you cannot locate it, please:

  1. Check with household members, reception or security.
  2. Check around the delivery location.
  3. Contact the courier where possible.
  4. Contact LEIDAI Customer Support.

If a parcel is confirmed as lost during transit, we will review the situation and provide an appropriate solution in accordance with the circumstances and applicable consumer law.

Damaged Parcels

Please inspect your parcel as soon as possible after delivery.

If your package or product arrives damaged, please contact us promptly and provide:

  • Your order number
  • Photos of the outer packaging
  • Photos or video of the damaged product
  • A brief description of the issue

We will review the matter and assist with an appropriate solution.

Customs and Import Charges

For products fulfilled locally within South Africa, customers will generally not be required to handle import procedures.

For products fulfilled internationally, customs duties, taxes or import-related charges may apply depending on the fulfilment arrangement and applicable regulations.

Where additional charges may apply, we aim to make this clear before or during the ordering process where reasonably possible.

Business Days

Business days refer to Monday to Friday, excluding South African public holidays.

Contact Us

If you have any questions regarding shipping, delivery or tracking, please contact:

LEIDAI Customer Support
Email: ldnanfei01@outlook.com

We will assist you as soon as possible during normal business days.