Refund policy
LEIDAI Return & Refund Policy
Last updated: September 2026
We want you to be happy with your LEIDAI purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.
Returns
To be eligible for a return, the item must:
- Be unused, unworn and in its original condition
- Have all original tags attached
- Be returned in its original packaging
- Include proof of purchase or your order number
To request a return, please contact us at ldnanfei01@outlook.com before sending any item back.
Once your return request has been approved, we will provide you with the appropriate South Africa return address and return instructions.
Please do not send products back without first contacting us. Unauthorised returns may not be accepted.
Return Shipping Costs
For returns due to a change of mind, incorrect size selection, or other reasons not caused by LEIDAI, the customer is generally responsible for return shipping costs.
If the item you received is damaged, defective, or incorrect, please contact us as soon as possible. If the issue is confirmed, LEIDAI will provide an appropriate solution, which may include a replacement, refund, or return shipping arrangement.
Any rights you may have under applicable South African consumer law remain unaffected.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives.
If your product is damaged, defective, or you have received the wrong item, please contact us at ldnanfei01@outlook.com and provide:
- Your order number
- A brief description of the issue
- Clear photos or video of the product and packaging
Our team will review the issue and assist you as quickly as possible.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened, worn or used.
This may include, where permitted by applicable law:
- Wigs and hair products that have been worn, altered, cut, washed or used
- Hair accessories or personal-use products with opened hygiene seals
- Custom-made or personalised products
- Products damaged through misuse or improper care
If you are unsure whether your item can be returned, please contact us before sending it back.
This section does not limit any rights you may have where goods are defective, unsafe, or otherwise covered by applicable consumer protection laws.
Sale Items
Final-sale or clearance items may not normally be returned for a change of mind unless otherwise stated.
However, this does not affect your rights regarding defective, damaged or incorrectly supplied products under applicable law.
Exchanges
If you would like a different size, colour or style, please contact us first.
Depending on stock availability, we may assist with an exchange. In some cases, the quickest option may be to return the original item and place a new order.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method, normally within 10 business days.
Please note that your bank or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:
Order Cancellations
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet been processed or dispatched, we will try to cancel it.
Once an order has already been dispatched, it may need to be handled as a return.
Contact Us
For any questions about returns, exchanges or refunds, please contact:
LEIDAI Customer Support
Email: ldnanfei01@outlook.com
We aim to respond to customer enquiries as soon as possible during normal business days.