Return & Refund Policy

Return & Refund Policy

Last Updated: September 2026

At LEIDAI, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

This Return & Refund Policy applies to purchases made through:

Website: https://leidai.co.za

LEIDAI is operated by:

ALADEON IMPORT AND EXPORT (PTY) LTD
Company Registration Number: 2024/101616/07
Registered Address:
0C Trefnant Road
Ormonde
2091
South Africa

1. Return Period

We accept return requests within 30 days after receiving your order.

To qualify for a return, your item must:

  • Be unused and unworn;
  • Be in the same condition as received;
  • Have original tags attached;
  • Include original packaging where applicable;
  • Include proof of purchase or order number.

Items that do not meet these requirements may not be accepted.

2. How to Request a Return

To start a return, please contact our customer support team before sending any item back.

Please provide:

  • Order number;
  • Customer name;
  • Product details;
  • Reason for return;
  • Photos or videos where applicable.

Contact us:

Email: ldnanfei01@outlook.com
WhatsApp: +44 7732 239939

After your return request is approved, we will provide return instructions and the applicable return address.

Please do not send products back without first receiving approval from LEIDAI.

Returns sent without prior approval may not be accepted.

3. Return Shipping Costs

Change of mind returns

If you return an item because you:

  • Changed your mind;
  • Ordered the wrong size;
  • Selected the wrong colour;
  • No longer require the product;

the customer is responsible for return shipping costs.

Faulty or incorrect items

If you receive:

  • A damaged product;
  • A defective product;
  • The wrong item;

please contact us within 7 days of delivery.

After reviewing the issue, LEIDAI may provide:

  • Replacement;
  • Refund;
  • Other suitable solution.

Where the issue is confirmed to be caused by LEIDAI, reasonable return arrangements may be provided.

4. Products That Cannot Be Returned

Due to hygiene and safety considerations, certain products cannot be returned after use.

This includes:

Hair Products

Including:

  • Wigs;
  • Hair extensions;
  • Hair accessories;
  • Bonnets;
  • Similar personal-use products.

These items must be:

  • Unworn;
  • Unwashed;
  • Unaltered;
  • In original condition.

Returns cannot be accepted if the product has been:

  • Cut;
  • Styled;
  • Washed;
  • Installed;
  • Worn.

5. Customised Products

Custom-made, personalised or specially ordered products cannot be returned unless:

  • The item is defective;
  • The wrong item was supplied;
  • The product does not match the agreed specification.

6. Sale Items

Sale, clearance or promotional items may only be returned where the product is:

  • Defective;
  • Damaged;
  • Incorrectly supplied.

Change-of-mind returns may not apply to final sale items.

7. Exchanges

If you would like to exchange an item for another:

Please contact us first.

Depending on:

  • Stock availability;
  • Product condition;
  • Return eligibility;

we will assist with an exchange where possible.

In many cases, the fastest option is:

  1. Return the original item;
  2. Receive your refund;
  3. Place a new order.

8. Refund Process

Once we receive and inspect your returned item, we will notify you regarding the approval status.

If your refund is approved:

  • The refund will be processed to your original payment method;
  • Processing usually takes up to 10 business days;
  • Your bank or payment provider may require additional time to reflect the funds.

If you have not received your refund after 15 business days, please contact:

Email: ldnanfei01@outlook.com

9. Damaged or Incorrect Orders

Please check your order immediately after delivery.

If your order arrives damaged or incorrect, please contact us with:

  • Order number;
  • Photos of the packaging;
  • Photos/videos showing the issue.

We will review your request and provide an appropriate solution.

10. Cancellation Before Shipping

If you wish to cancel an order, please contact us as soon as possible.

We will attempt to cancel your order if it has not yet been processed or shipped.

Once an order has been dispatched, it must follow our normal return process.

11. Consumer Rights

This Return & Refund Policy does not affect any rights you may have under applicable South African consumer protection laws.

Where applicable law provides mandatory consumer rights, those rights will continue to apply.

12. Contact Us

If you have any questions regarding returns, refunds or exchanges, please contact:

LEIDAI Customer Support

Email:
ldnanfei01@outlook.com

WhatsApp:
+44 7732 239939

Website:
https://leidai.co.za